Terms of Service

The legal framework for using the medproai.com platform.

Last updated: 19 February 2026

1. Services

MedPro AI provides a multi-tenant, AI-powered clinical workflow automation platform for medical practices (the "Service"). The Service is accessed via a web browser and includes:

  • Patient Management: Comprehensive patient demographic and clinical data management.
  • Appointment Scheduling: AI-powered smart scheduling.
  • Brigid AI Assistant: An intelligent assistant for clinical documentation.
  • Communications: Integrated email, SMS, and voice.
  • Billing & Payments: Subscription management and payment processing via Stripe.

2. Use Rights & Restrictions

We grant you a non-exclusive, non-transferable licence to access and use the Service for your internal business operations. You agree not to:

  • Resell, sublicence, or lease the Service to third parties.
  • Reverse-engineer or attempt to discover the source code of the Service.
  • Modify or create derivative works based on the Service.

3. Service Levels

MedPro AI will use commercially reasonable efforts to maintain an uptime of at least 99.9% each calendar month. This excludes scheduled maintenance and force majeure events.

4. Data Ownership & IP

Customer Data: You own all right, title, and interest in and to all data submitted by you or your users to the Service.

MedPro AI IP: We own the platform, software, Brigid AI models, and documentation. No rights are granted except for the limited licence to use the Service.

5. Limitation of Liability

In no event will either party's aggregate liability exceed the total amount paid by you in the twelve (12) months preceding the first incident out of which the liability arose.

6. Governing Law

This Agreement and any disputes arising out of it will be governed by the laws of Ireland. The parties agree to the exclusive jurisdiction of the courts of Ireland.