Clinician Terms of Service

Last updated: 21 July 2026

1. Who this applies to

These terms apply to every licensed clinician (medical doctor, dentist, nurse, physiotherapist, pharmacist, or allied health professional) who creates an Ask Brigid account to use the platform for clinical work — whether on the desktop product, mobile app, or any clinician-facing surface.

By signing the in-app consent gate (or clicking accept on any onboarding flow) you accept these terms and the obligations they place on you. If you do not accept, you must not use the platform for clinical purposes.

Ask Brigid is the staff and clinic product in the Brigid family. Meet Brigid is the patient product, Brigid Dictate is the dictation product, and Brigid is the AI assistant embedded in the services. They are operated by DJG Media Limited (trading as MedPro AI), CRO No. 762838 and are product names, not separate legal entities.

2. The platform & the medical-device classification

Ask Brigid is software-as-a-medical-device (SaMD) classified as Class IIa under EU Medical Devices Regulation 2017/745 (per Annex VIII Rule 11 — software intended to drive a clinical decision is Class IIa), currently undergoing conformity assessment for CE marking. The full device declaration is at /medical-device.

Ask Brigid provides clinical decision support, not autonomous diagnosis. You — the clinician — retain full clinical responsibility for every decision made using the platform, including (without limitation) every prescription, referral, diagnosis, treatment plan, and outbound clinical communication.

3. Your obligations

Maintain your registration. You will keep your registration with the relevant professional body current (IMC, IDCN, NMBI, CORU, or equivalent under the Medical Practitioners Act 2007 + sectoral regulations).
Maintain professional indemnity insurance covering your clinical scope of practice for the duration of your platform use.
Notify DJG Media Limited within 30 days if either of the above changes status (suspension, restriction, expiry, lapse).
Human oversight of every AI output. Under EU AI Act Art 14 you must read, verify, and approve every AI-assisted output (Brigid draft notes, summaries, referral drafts, etc.) before it is signed, sent, or acted on. The platform does not auto-sign anything — but you must also not misuse it to bypass these checks.
Audit log accuracy. You will not falsify, delete, or attempt to circumvent the audit log of your clinical actions (EU AI Act Art 12 + Irish Health Act 2014 §73).
Patient privacy. You will access only the patient records strictly necessary for the care you are providing (least-privilege principle under GDPR Art 5 data minimisation).

4. Fees, billing, and suspension

Subscription fees, included usage limits, and any per-clinician add-on charges are specified in the order form or pricing page in effect at the time of subscription. Fees are billed in advance, monthly or annually, in EUR, by direct debit or credit card.

Late payment grace period: 30 days. After 30 days of non-payment we may suspend access to the platform but will retain your patient data — and provide patient-data export — for at least a further 90 days under our exit obligations.

5. Audit + logging

The platform maintains an append-only audit log of every clinical action you take — consultations, notes, prescriptions, referrals, scripts, AI inferences, and access events on patient records. Two distinct retention periods apply:

Platform & clinical audit logs — retained for 8 years per Irish Health Act 2014 §73 patient confidentiality + record-keeping requirements, and longer where required by other applicable law.
AI-inference technical log — retained for the lifetime of the device plus 10 years under EU MDR (Regulation 2017/745) technical-documentation requirements.

On request and with appropriate authority, audit log extracts are made available to: the patient (their own access log under GDPR Art 15), the data controller (your clinic), the Data Protection Commission, the Health Information & Quality Authority (HIQA), or your professional regulator.

6. Data Processing Agreement

You — or your practice, as the data controller for patients’ records — enter into a GDPR Article 28 Data Processing Agreement with DJG Media Limited. The full DPA is published at /data-processing-agreement. Acceptance of the in-app clinician consent gate constitutes execution of that DPA.

7. Termination

Either party may terminate on 30 days’ written notice for convenience, or immediately for material breach that is not cured within 14 days. Following termination, you may export your data for 30 days; all customer data is permanently deleted within 90 days of termination, except where retention is required by law (clinical audit logs: 8 years under the Health Act 2014; the AI-inference technical log: the lifetime of the device plus 10 years under medical-device regulations; financial records: 7 years under Irish Revenue requirements).

8. Governing law

These terms are governed by the laws of the Republic of Ireland. Disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the Irish courts (Dublin Circuit Court or, for matters exceeding its jurisdiction, the High Court).

DJG Media Limited (trading as MedPro AI), CRO No. 762838 is a company registered in Ireland with its registered office at Coliemore House, Coliemore Road, Dalkey, Dublin, Ireland.