1. Our commitment

MedPro AI is committed to making our platform and website usable by everyone, including people with disabilities. We target conformance with:

• WCAG 2.2 Level AA (Web Content Accessibility Guidelines)
• European Accessibility Act — Directive (EU) 2019/882, in force from 28 June 2025, which mandates accessibility for "consumer-facing digital services" including healthcare-adjacent products
• EN 301 549 V3.2.1 — the harmonised European accessibility standard for ICT, referenced by the EAA
• Irish Disability Act 2005 §28 in respect of services we provide to public bodies (HSE)

2. What we do today

• Full keyboard navigation across the desktop product and patient portal — tested with Tab, Shift+Tab, Enter, Esc, and arrow-key navigation in lists/grids
• Screen reader support — VoiceOver (macOS, iOS) and NVDA + JAWS (Windows) regression-tested before each release. ARIA landmarks, labels, live regions
• Sufficient colour contrast — AA minimum (4.5:1 for body text, 3:1 for large text and UI components). Verified by automated CI checks
• Visible focus indicators on every interactive element
• Reduced motion respected — animations honour prefers-reduced-motion media query
• Resizable text up to 200% without horizontal scrolling or content loss
• Alt texton meaningful images; decorative images marked role="presentation"
• Captions + transcripts on product walkthrough videos
• Form labels visible and programmatically associated; error messages announced via ARIA live regions

3. Known gaps + remediation plan

The areas we are still improving:

• Calendar view screen-reader announcement — currently announces date changes but not slot availability changes. Target: Q3 2026.
• High-contrast mode for the patient chart — target Q4 2026.
• Voice control beyond dictation — under research.
• Mobile patient app (MedYou) — uses native iOS/Android accessibility layers, inherits VoiceOver / TalkBack support. We are continuously refining custom controls (e.g. the orb tab button uses an accessible button with descriptive aria-label).

4. Accessibility statement scope

This statement covers:

• medproai.com (marketing site)
• The MedPro AI clinician platform (web + iOS)
• The MedYou patient portal (web + iOS via Capacitor)

Audit method: a mix of automated tooling (axe-core, Lighthouse), manual screen-reader walk- throughs, and external review. Last full audit: 15 May 2026.

5. Report an accessibility issue

If you encounter a barrier or have a suggestion, please email accessibility@medproai.com. We respond to all reports within 3 business days and prioritise fixes accordingly. For urgent clinical-impact issues, we triage same-day.

Under the Irish Disability Act 2005, you may also contact our National Disability Authority liaison via the contact form on nda.ie if you are not satisfied with our response.

6. Review schedule

This statement is reviewed every 3 months and after any substantive product change. The next scheduled review is 15 August 2026.

Related documents

Privacy Policy · Cookie Policy · Terms of Service · Compliance Overview