Clinician Terms of Service

1. Who this applies to

These terms apply to every licensed clinician (medical doctor, dentist, nurse, physiotherapist, pharmacist, or allied health professional) who creates a MedPro AI account to use the platform for clinical work — whether on the desktop product, the MedPro Mobile app, or any clinician-facing surface.

By signing the in-app consent gate (or clicking accept on any onboarding flow) you accept these terms and the obligations they place on you. If you do not accept, you must not use the platform for clinical purposes.

2. The platform & the medical-device classification

MedPro AI is a software-as-medical-device (SaMD) CE-marked Class IIa under EU Medical Devices Regulation 2017/745 (per Annex VIII Rule 11 — software intended to drive a clinical decision is Class IIa). The full device declaration is at /medical-device.

MedPro AI provides clinical decision support, not autonomous diagnosis. You — the clinician — retain full clinical responsibility for every decision made using the platform, including (without limitation) every prescription, referral, diagnosis, treatment plan, and outbound clinical communication.

3. Your obligations

• Maintain your registration. You will keep your registration with the relevant professional body current (IMC, IDCN, NMBI, CORU, or equivalent under the Medical Practitioners Act 2007 + sectoral regulations).
• Maintain professional indemnity insurance covering your clinical scope of practice for the duration of your platform use.
• Notify MedPro AI within 30 days if either of the above changes status (suspension, restriction, expiry, lapse).
• Human oversight of every AI output. Under EU AI Act Art 14 you must read, verify, and approve every AI-assisted output (Brigid draft notes, summaries, referral drafts, etc.) before it is signed, sent, or acted on. The platform does not auto-sign anything — but you must also not misuse it to bypass these checks.
• Audit log accuracy. You will not falsify, delete, or attempt to circumvent the audit log of your clinical actions (EU AI Act Art 12 + Irish Health Act 2014 §73).
• Patient privacy. You will access only the patient records strictly necessary for the care you are providing (least-privilege principle under GDPR Art 5 data minimisation).

4. Fees, billing, and suspension

Subscription fees, included usage limits, and any per-clinician add-on charges are specified in the order form or pricing page in effect at the time of subscription. Fees are billed in advance, monthly or annually, in EUR, by direct debit or credit card.

Late payment grace period: 30 days. After 30 days of non-payment we may suspend access to the platform but will retain your patient data — and provide patient-data export — for at least a further 90 days under our exit obligations.

5. Audit + logging

The platform maintains an append-only audit log of every clinical action you take — consultations, notes, prescriptions, referrals, scripts, AI inferences, and access events on patient records. Logs are retained for 8 years per Irish Health Act 2014 §73 patient confidentiality + record-keeping requirements, and longer where required by other applicable law.

On request and with appropriate authority, audit log extracts are made available to: the patient (their own access log under GDPR Art 15), the data controller (your clinic), the Data Protection Commission, the Health Information & Quality Authority (HIQA), or your professional regulator.

6. Data Processing Agreement

You — or your practice, as the data controller for patients' records — enter into a GDPR Article 28 Data Processing Agreement with MedPro AI. The full DPA is published at /data-processing-agreement. Acceptance of the in-app clinician consent gate constitutes execution of that DPA.

7. Termination

Either party may terminate on 30 days' written notice for convenience, or immediately for material breach that is not cured within 14 days. On termination we provide a full export of your data within 30 days (in a structured, commonly-used, machine-readable format) and delete personal data from active systems within a further 90 days, retaining only what we are legally required to retain (audit logs as above; financial records for 7 years per Irish Revenue retention rules).

8. Governing law

These terms are governed by the laws of the Republic of Ireland. Disputes that cannot be resolved amicably will be subject to the exclusive jurisdiction of the Irish courts (Dublin Circuit Court or, for matters exceeding its jurisdiction, the High Court).

MedPro AI Ltd. is a company registered in Ireland (CRO No. 762838) with its registered office at Coliemore House, Coliemore Road, Dalkey, Co. Dublin.

Related documents

Patient-facing Terms of Service · Data Processing Agreement (GDPR Art 28) · Medical Device Declaration (MDR Class IIa) · Privacy Policy · Acceptable Use Policy · Compliance Overview