08:41 · Mary books
Online patient booking
Mary sees real availability filtered by clinician and reason, and books herself from the sofa. New patients triage themselves; returning patients self-serve.
One visit, start to finish
Follow it through the day.
08:41 · Routed right
Smart triage
She picks the reason; the booking routes to the right clinician with the right slot length. No more 10-minute slots booked for 30-minute problems.
Day before · Reminded
SMS + email reminders
24h and 2h before. Her replies route straight back into the schedule — move, cancel, confirm — and the no-show column gets shorter.
09:00 · At the desk
Drag-to-book calendar
Click a slot, search a patient, done. Multi-clinician views, room/resource booking, colour-coded reasons.
11:20 · A cancellation
Waitlist rebooking
A cancellation hits the schedule and Brigid texts the top of the waitlist in priority order. The first yes gets the slot — the gap never reaches the diary.
Before she leaves
Recurring + chronic appointments
Mary's 6-month review books itself as a series — care-plan cadences, vaccination follow-ups, chronic-disease reviews. Set once, runs forever.
A schedule that runs without you.
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