How to get help

For MedProAI platform questions or MedYou patient-app support, email support@medproai.com. Include the email address on your account, the clinic name if relevant, and a short description of what happened.

We use your message only to investigate and respond to the support request. Please avoid sending clinical details by email unless your clinic has asked you to do so.

MedYou patient app

If you are a patient using MedYou, your clinic remains the best first contact for medical questions, appointment changes, prescriptions, test results, or care advice. MedProAI can help with app access, login issues, privacy requests, and technical problems.

Security or privacy

Privacy questions can be sent to privacy@medproai.com. Data protection officer requests can be sent to dpo@medproai.com.

For current platform availability, visit Status. For security, compliance, and legal documents, visit Trust centre.